Refund policy

At Moderne Outdoor, we accept returns and exchanges for both defective and non-defective products to ensure your complete satisfaction.

1. Return Window

You have 30 days from the date of delivery to return an item.

2. Product Condition Requirements

To be eligible for a return, we accept products only in the following condition:

• Only new products: This includes products that are unopened in their original packaging or have never been used.

3. Return Method & Return Label

You can return your products using the following methods:

• By Mail: You can mail the item back to our return address.
• In Store: You may also drop off returns directly at our location.

Return Label: For eligible returns, a return shipping label is included in the package with your order.

4. Restocking Fees

We do not charge any restocking fees. The restocking fee is No Cost.

5. Refunds

Once we receive your return, please allow up to 5 days for us to process your refund. Refunds will be issued in USD to your original payment method.

6. Contact Information

To initiate a return or if you have any questions, please contact us at:
Email: sales@moderneoutdoor.shop
Phone: +19179029074
Address: 952 E 26th St, Brooklyn New York 11210, United States